Elevations Credit Union
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Knowledge base
GENERAL
General Information
10
What is a routing number?
How do I make a branch appointment?
Does Elevations offer currency exchange services?
Does Elevations offer notary or signature guarantee services?
I received an email or letter that asks me to update my account number for payments. What is this?
View all 10
BILL PAY
Manage Bill Pay
15
How do I set up bill pay?
How do I pay someone new?
Why can't I edit my payee's address?
Are there any payments I can't make with bill pay?
When can I schedule payments?
View all 15
PERSONAL INFORMATION
Update Personal Information
2
How do I change my phone number?
How do I update my address?
CHECKS
Check Information
5
I wrote a check, where can I find an image of the check?
Where can I find images of checks I’ve deposited?
How do I place a stop payment on a check?
How do I order checks?
How do I deposit a check in the Elevations Mobile App?
DEBIT AND CREDIT CARDS
Manage Debit and Credit Cards
13
What do I need to do if I’m traveling abroad and plan to use my card?
How do I find my credit card statement balance?
How do I set up, reset or change my PIN?
How do I file a dispute for transactions on my credit or debit card?
What should I do if my card is lost or stolen?
View all 13
DIRECT DEPOSIT
Manage Direct Deposit
1
How do I get a direct deposit form and set up direct deposit?
EXTERNAL TRANSFERS
Manage Transfers
4
How do I make a transfer to an external account?
Which accounts are eligible for the Transfer Funds service?
Which account types are not eligible for the Transfer Funds service?
How do I make a loan or credit card payment in online banking?
MORTGAGE
Manage Mortgage
3
How do I pay my mortgage online?
How do I access information about my mortgage?
What are the current mortgage rates at Elevations?
ONLINE BANKING
Online Banking
9
How do I find my account number?
How do I find my statements?
What’s the difference between available balance and current balance?
How do I pay people from my Elevations account with Zelle®, Venmo or PayPal?
How do I set up text message and email account alerts?
View all 9
WIRE TRANSFER
Wire Information
3
How do I receive a wire transfer ?
How do I send a wire transfer?
What is Elevations’ SWIFT/IBAN/RTN number?
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