If you receive an email or letter stating that at least one electronic payment from your Elevations account is using an outdated account number format, you will need to update your payment information to make sure that your payments process correctly.
We will let you know via mail or secure email which payments you have made recently using the outdated account number format. While these payments have been processed in the past, there have been updates to ACH processing regulations. Because of this, we are required to ask you to update these payments to use your full 13-digit account number.
For most payments, you should be able to update your account number information by visiting the payee’s website or calling the payee.
Your account security is always our top priority. You can verify that this mailing is from Elevations Credit Union by visiting your eDocuments in online banking. The mailing will be in the eNotices section.
Not enrolled in eDocuments? You can always give us a call at 800.429.7626 to verify the mailing is from us.
See how to get a direct deposit form .
