Manage Debit and Credit Cards

What do I need to do if I’m traveling abroad and plan to use my card?
Please let us know when and where you’re traveling to help ensure uninterrupted use of your Elevations Visa® card.   Call us at (800) 429-7626, use sec...
Mon, Nov 23, 2020 at 5:26 PM
How do I find my credit card statement balance?
To find your balance due (also known as your monthly cycle balance), please refer to your credit card statement. Statements are only available in online ba...
Tue, Dec 8, 2020 at 4:34 PM
How do I set up, reset or change my PIN?
To set up, reset or change your PIN, please call card services at (866) 762-0558, available 24/7, and have your card number on hand. You may also stop by a...
Tue, Nov 3, 2020 at 5:42 PM
How do I file a dispute for transactions on my credit or debit card?
Please call (888) 346-4412, available 24/7. All disputes must be received within 60 days of the statement on which the disputed item appears. If your disp...
Tue, Dec 15, 2020 at 4:17 PM
What should I do if my card is lost or stolen?
To report a lost or stolen credit or debit card, please call (888) 241-2510 within the U.S., or (909) 941-1398 collect outside of the U.S., available 24/7. ...
Mon, Sep 14, 2020 at 1:08 PM
How do I get a replacement card?
To replace your credit or debit card, please call (888) 346-4412, available 24/7. You may also start a secure chat in online banking to replace your card. P...
Tue, Apr 21, 2020 at 8:38 AM
How do I set up card alerts / declines?
With Card Alerts, you can control your cards with the swipe of a button and monitor your accounts with real-time alerts.  Get started by selecting "...
Mon, Sep 14, 2020 at 1:08 PM
How do I view and redeem my credit card rewards?
You can redeem your credit card rewards for cash back, gift cards to popular merchants, flights, hotels and more — depending on your credit card choice. Pl...
Tue, Dec 8, 2020 at 4:30 PM
How do mobile wallets work?
With our mobile wallet offerings, you can store your Elevations Visa® credit and debit card information in a secure digital form on your mobile device — inc...
Thu, Apr 23, 2020 at 8:05 AM
How do I activate a new card?
To activate a new card, please call card services at (866) 762-0558, available 24/7, from the primary phone number on your account. To view your primary ph...
Wed, Nov 4, 2020 at 5:16 PM