With Card Alerts, you can control your cards with the swipe of a button and monitor your accounts with real-time alerts.
Get started by selecting "Card Alerts" under the Debit & Credit Cards tab in online banking. Choose "Set decline and alerts" next to the card you'd like to set alerts for. From there, choose which type of transaction you'd like to modify the settings for. You can set decline and alerts based on merchant type, location and spend limits.
Types of Controls
With declines and alerts, you can determine when and where your card can be used.
- Location
- Deny foreign transactions (outside of the US)
- Receive alerts if a transaction occurs outside of the US
- Transaction type
- Deny certain transaction types, such as in-store with card present, online, mail/phone orders, ATM transactions and more
- Receive alerts if a certain transaction type is attempted
- Thresholds
- Deny transactions over a certain amount
- Receive alerts if a transaction exceeds a specified threshold
Please note:
When a card is turned off, all transactions will be declined, except for recurring payments that have already been set up and authorized. For example, if your card is set up to make automatic payments, such as for an online subscription or membership, the card will continue to make those payments even when the card is turned off.
The Card Alerts tool does not close a compromised card. If one of your cards is lost or stolen, please call us at (800) 429-7626 to report the card and request a new one. Once you receive your new card you will need to reset Card Alerts settings for the new card.
Watch our video to see how to set up Card Alerts in the mobile app.
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